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Below are Actual Testimonials from past customers!
Adam is a capable and knowledgable professional. He was attentive to all aspects of my refinance. He investigated and helped me analyze my options. He walked me through details and facilitated responses to lender inquires. I surely recommend Adam and First Charleston! Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Adonice H.
Adam did a great job with our re-fi. There were minimal hiccups, and even those were handled in a professional, reassuring manner. Our closing attorney was also impressed by the limited number of fees and costs. My husband and I have and will continue to recommend Adam and First Charleston in the future. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Kristin W.
Adam did a good job with complicated paperwork. I recommend him! Interest Rate and Lender Fees as quoted and competitive?: yes--very competitive; lowered fees to meet competition. Closed on Time and as Scheduled? A week or so later due to paperwork complications. Did we provide you with a smooth Transaction? Absolutely! ~ Name withheld at Borrowers request.
Joe was tremendous – from his initial efficiency in getting us locked, through an appraisal reconsideration and conversion to another loan program, to insuring the loan closed even if it required a greatly reduced payment to First Charleston – his personal intervention and constant communication put us at ease and was essential to closing the loan. His communication was frank and open. Because of this, when faced with a potential deal breaker at the 11th hour we were able to work a compromise. I chose First Charleston because I wanted a smaller, more local broker with the hope of not being treated like a number in the masses. Joe delivered and then some. I have bought/sold 5 homes and refinanced 2 in the past 15 years and Joe provided the best, most personal service to date. Thanks Joe and thanks First Charleston. ~ Russell P.
Adam Webb was a God-send to me in my quest to re-finance my home. I was searching for a re-finance rate in the 4 percentile and had been working with three competitors for about 6 months. From my first conversation with Adam he 'heard' what I was saying and provided what I was looking for. Adam spent time with me - helping me to understand my finance options. When warrented, Adam sacrificed his time(via phone) into the evening hours in order to enable me to make a sound financial decision. Always calm; always helpful - Adam patiently explained any area where I had questions in the refinance process. Up to the day of closing, Adam was there for me - a phone call away. After closing, Adam called to make sure things went well for me. Although I've never met Adam, I have a great respect for his values; his commitment to his customer and his obvious dedication to making this a better world for people during these uncertain financial times. You have a 'gem' of an employee with Adam. I would recommend your company to anyone who asks for a reference because of Adam's excellent customer service. He represents First Charleston with pride and compassion for those you represent. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Christy M.
Great Experience. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Manish P.
Adam did an excellent job keeping me informed despite repeated requests by the lender, some of which seemed completely unneccessary. He was always available and more than willing to here my complaints (not directed at him, but at the lender). I would certainly be more than willing to recommend him to a friend. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes, after a couple of delays ~ Brent T.
Adam was very professional,everything he quoted me was the way it turned out. If I had to do it over again First Charleston would be where I would go. Thanks again, Adam and First Charleston. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Calvin W.
Very professional. Joe was quick to get back to me with anything he needed and quick to inform me of progress. Scheduled closing once everything was in place, and closed as scheduled. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes
Working with Joe was a pleasure. I appreciated feeling like I was being educated, not like I was being 'sold' a loan. We had a pretty tight deadline and we were happy to get to closing on time without any issues whatsoever (at least from the lending side). The rate is very competitive, so we are very happy. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Daniel R.
From start to finish, the process took approximately a month. No delays, no issues, the figures stayed the same and we are very happy with our 4.75% interest rate. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Amy S.
Good. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ John B.
Hi First Charleston, I just want to write to thank you for the smooth refinance that you completed for me in June 2009. From the outset, Bill Montena was very forthright with what was needed and when; Bill answered all questions truthfully and had nothing to hide. Bill helped us to obtain the best 30 year fixed rate that I've seen to-date. Mid-stream, our refinance was taken over by Heath Thompson - who also did a knock-out job of answering our questions and working with us on the closing. All of your staff was quick-acting and responsive. In today's market, this is refreshing. I have already referred several friends to First Charleston Mortgage - and will continue to do so. I especially LOVE the "Rate Lock Advisory" page on the First Charleston website. Well-written, concise and packed with market information! Keep up the good work!! Sincerely, Doug Y.
Joe, Everything went smoothly at the closing yesterday. Thanks for all your help. You did a great job getting me through the process and I will be sure to recommend your services to others. Take care, Jim
We tried to refinance with our current mortgage company and it was not only frustrating and confusing, but they were not accessible to me. Adam from the beginning of the process was friendly, upbeat and helpful. Throughout the process he kept me informed and was always accessible. We closed before our scheduled time and it was the most professional, smooth transaction I have yet to complete. Thank you Adam and First Charleston Mortgage for your professionalism. Today good customer service is hard to find. Great customer service is nonexistant. Thank you Adam. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Kathleen C.
I seldom feel that I can trust people when conducting the business of life. Adam has been great to work with, professional and responsive. He is one of only two business contacts that I carry with me for future use and have recommended him to a few of my friends. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Beth F.
This was our third refinance, and went at least as smoothly as the others which were applied for "in person". Adam was very helpful and answered all of our questions promptly and accurately. I wouldn't hesitate to use First Charleston in a future transaction. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Warren M.
Dear Adam, it looks like we have reached the final point of this great financial operation that we've dreamed about since the purchase of the house. Thanks to you, every step of it was a pleasant experience, secured by your professionalism. We felt safe and confident, which is a rear feeling in the financial world nowadays. We are impressed with your service and we really appreciate it. Please be assured that we will gladly recommend you to any of our friends that could be interested in your service. And I am sure they will be glad we referred them to you, just as we are glad that (our friends) told us about your outstanding service. Thank you from the deep of our hearts, ~ Elena K. and Serguei A. P.
Adam, When we first thought of refinancing the mortgage on our Williamsburg home, we thought of you. Since you are in South Carolina we did not know if this would be possible. However, we are delighted that you accomplished this mission most successfully. Our attorney also praised your complete mortgage documents. In the present banking situation the extraordinary amount of documention needed to fulfil the lenders requirements must have added greatly to your hours of work. You were always so helpful to us, being available by e-mail, fax and phone to answer our questions and lead us through the maize of necessary paperwork. We are most grateful and would not hesitate to recommend Mr. Adam Webb of First Charleston Mortgage. You truly exemplify your motto "Let it be a positive and productive day!" With our thanks and kindest regards,~ Joan and Murray B.
Adam is extremely helpful, honest agent who keeps my best interest at the top priority. He is always available for help or clarification of my questions. His response time is below 15 minutes for any given email. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Eugeniy M.
Adam is thorough and professional in his communications and work. ~ Harold A.
Adam and First Charleston where great to work with! Their rate was unbeatable compared to other lenders and throughout the entire process Adam always kept us informed of our loan status. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Jeffrey D.
Very simple and smooth. It took a long time to get approved and a close date, but that was not in Adam's control. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Tracey P.
Excellent and smooth refinance. Excellent service and terms. It was great to have a consultant that was always looking out for us. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Brent E.
Whenever I need help and send e-mail to Joe, he always respond immediately either by e-mail or by phone. His answer always make me understanding and happy. Even I asked a lot of questions. He always gave me the answers quickly and patiently. I really appreciate his help. I am very happy to work with him for my mortgage refinance. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Chung-Cheng K.
Second time using Joe Thompson. It has been pleasant both times. Joe made it easy and quick. He responded quickly to all my questions and I never felt like my chain was being jerked. I will recommend First Charleston to anyone that needs a mortgage. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ John B.
This was the best refinance I have done. Quickly and efficiently. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Michael P.
We are grateful for an outstanding job that Adam with First Chraleston has done helping our family refinance from two into a single loan. We appreciate Adam's efforts in providing excellent service, accurate information and quotes, and very competitive rates and fees! His attention to details and timely follow up on all of our questions helped us go smoothly through the entire process. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Dariya M.
Adam was great to deal with and always reachable by phone or email. Everything was as advertised - no surprises. Easiest closing I ever had. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Ken G.
For the excellent service, accurate information and quotes, and the competitive rates and fees, I would definitely recommend First Charleston. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~Mihai U.
Good experience. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes, just in time ~ Lihe W.
Outstanding rate (and APR... that is the important one), and follow through. Adam and Charleston Mortgage did a great job! I will recommend you to everyone. Interest Rate and Lender Fees as quoted and competitive?: yes, it was the best. Closed on Time and as Scheduled?: Yes ~ Brian and Meghean R.
We are thankful for a smooth transaction and attentive service and good follow up on all of our questions and concerns. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Emily Z.
I used Zillow.com to look for competitive rates and lender fees. I also wanted someone with good feedback. Adam Webb immediately stood out as someone that had all the items I was looking for. Adam lived up to his reputation: he was responsive, professional, knowledge and accesible (and I asked a lot of questions). I would do yourself a favor and use First Charleston and Adam Webb. Interest Rate and Lender Fees as quoted and competitive?: Yes, Very competitive. Closed on Time and as Scheduled?: Yes ~ Alexander R.
Adam has been great to work with again on our refi! I will keep First Charleston and Adam in mind for any future financing needs. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Jeffrey D.
Everything went great. I couldn't believe the level of customer service that I was provided with. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Michelle F.
Easy to deal with and extremely professional. No surprises. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Art H.
Adam was a pleasure to work with and he was very knowledgeable and responsive to my questions. If the need arises in the future for additional financing Adam and First Charleston Mortgage will be my first contact. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Jeffrey D.
My experience with Rick was excellent. By far the easiest, most trustworthy mortgage rep I have ever worked with. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Brian V.
Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?:Yes ~ Charles L.
Adam went beyond the call of duty to make the closing happen on time. Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ John P.
I have delt with a lot of mortgage consultant, Mr. Webb was one of the best! Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Dock E.
Strong follow through on every detail allowed for a quick approval and promptly scheduled closing! Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Yes ~ Robert L.
My experience with First Charleston, specifically Adam Webb, was a positive one. He was thorough and kept me informed at all times, which was reassuring during the refinance process. I have already made a few referrals to friends and family. ~ Leigh M.
I work long hours and Joe was always aailable through email and cell phone. Very responsive! Interest Rate and Lender Fees as quoted and competitive?: Yes, Closed on Time and as Scheduled?: Closed sooner than I thought possible.
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